Refund Policy

Terms & ConditionsPrivacy PolicyRefund Policy

This Refund Policy applies to users of DCORE licensed platforms and, where a written contract is silent, to platform fees collected by DCORE Global Corporation. DCORE is not liable for service-provider, vendor, or training outcomes beyond these rules. Enterprise software, cloud, hall, academy, real estate, and licensing refunds follow the signed statement of work if one exists.

Who this policy covers

Client-user booking cancellations on a licensed marketplace follow the 70% rule below. Skill Gap Review and cloud-programme fees, vendor goods, and service-provider disputes have separate rules. Any related or unrelated person who pays through a DCORE platform is subject to the same review process. No refund for misuse, fraud, or off-platform arrangements.

Cloud and IT candidates

Skill Gap Review fees and cloud-programme fees are generally non-refundable once paid and the form is submitted, except where DCORE Global Corporation cancels the programme or a duplicate or erroneous charge is confirmed. Training outcomes, placement, certification, or consultant callbacks are not guaranteed.

Service providers and vendors

Platform fees collected by DCORE from client users may be refunded only per the cancellation rules below. Service providers are independent contractors, not employees or agents of DCORE Global Corporation. They do not receive refunds of their own taxes, penalties, or chargebacks caused by their conduct. Disputes over service quality, outcomes, licensing, safety, or fulfilment are solely between the client user and the provider or vendor. DCORE is not responsible for vendor fulfilment except where a platform fee was incorrectly charged.

Client users — in-app cancellation

For confirmed or in-progress marketplace bookings cancelled in the app after two-step review (support plus owner approval): 70% of total paid is refunded. A 30% cancellation fee applies (18% GST plus 12% platform service, within that 30%).

Total paid	Your booking amount (service + platform fee + GST)
Cancellation fee	30% of total paid
GST portion	18% of total paid (within the 30% fee)
Platform service	12% of total paid (within the 30% fee)
Refund to you	70% of total paid — within 7 business days after approval

Example: total paid ₹1,000 → cancellation fee ₹300 (GST ₹180 + platform ₹120) → refund ₹700.

Legacy platform-fee schedule (support-assisted)

24+ hours before	Platform fee: 100% refunded
2–24 hours before	Platform fee: 50% refunded
Under 2 hours	Platform fee: no refund
No-show	No refund
Cancelled by DCORE	100% refunded

What DCORE Global Corporation refunds

In-app client-user cancellation (70% of total paid). DCORE cancels because a service provider or vendor is unavailable. Technical error causing an incorrect charge. Duplicate payment. Payment processed but no booking or enrolment confirmed.

What DCORE Global Corporation does not refund

The 30% cancellation fee on client-initiated cancels. Skill Gap Review or cloud fees after form submission (unless DCORE cancels the programme). Service quality disputes (client versus provider). Vendor product disputes. Candidate placement or training outcomes. User no-show. Change of mind after service started. Cash payments to providers or vendors. Professional outcomes (legal, medical, cloud certification). Legal consultations once conducted. Food once preparation started. Healthcare once consultation is complete. Vendor goods once dispatched unless a DCORE error. VIP deposits within 24 hours of the appointment.

How to request and processing

Marketplace app: Bookings or Track → Cancel booking. Cloud or Skill Gap Review: email refunds@dcoreglobal.com with the payment reference. Include your category (client user, candidate, vendor, service provider) and transaction ID. Line 1: support submits the refund for review. Line 2: owner approval. Refund issued to the original payment method within 7 business days of approval. Refund processing does not constitute admission of liability by DCORE Global Corporation.

Enterprise work

Software, cloud, hosting, data center, academy, real estate, and platform-licensing engagements refund only as written in the contract. If the contract is silent, prepaid unused work may be reviewed by a named DCORE lead; work already delivered is not refundable.

Questions: refunds@dcoreglobal.com · connect@dcoreglobal.com · +91-92701-94842 · Pune, Maharashtra, INDIA.